Issa Dhariansyah Rhatomi

Issa Dhariansyah Rhatomi



My name is Issa Dhariansyah Rhatomi and I'm a professional IT Service Desk


Hi future employers!
Finally you found me here!

I’m a 33-year-old native Indonesian currently living in the Philippines. I started my professional career as an IT teacher and have been working overseas for almost 8 years professionally. I’m active in discussing new technologies, Arsenal FC, and gaming. I enjoy running on clear days, and I’m also a loving dad and husband.


Certified Service Desk

In search of an IT maven with a relentless drive for perfection? Your search ends here! As a Computer Engineering alumnus, I carry an impressive list of certifications to back up my credentials. I am a certified SDI® Service Desk Analyst and an ITIL® 4 Foundation expert. Armed with my comprehensive knowledge and technical acumen, I stand ready to elevate your business to new heights. Let’s collaborate to optimize your IT infrastructure and ensure your company operates like a well-oiled machine.

Certified Service Desk

+7 years



Bahasa Indonesia & English

Easy Learner


What I can do?

With over 7 years of experience in the industry, I’m confident that I can offer the skills and expertise your organization needs to thrive.

  • IT Support

    Service Desk, support English & Bahasa Indonesia via multiple channels, Desktop Support

  • Marketing

    Online Marketing Strategy - SEO Strategy - Analytics - Creative Storytelling - UX Copywriting - Google PPC

  • Development

    Web Development using WordPress

  • Design

    Adobe Photoshop, Canva, ProCreate

  • Content Creation

    Blogging - Video Maker - Photographer



I started work as intern for desktop support since 2007 and begin my professional career in 2013 until today. Here is my complete work experiences.

Orica - Philippines

August 2019 - Present

IT Service Desk

Support APAC & EMEA Region via Phone Call (English & Bahasa Indonesia), Chat and Emails. (O365). Currently Hybrid.

Holcim East Asia Business Center - Philippines

February 2018 - June 2019

IT Helpdesk Analyst

Support South East Asia of Lafarge and Holcim user via phone call, chat and emails (Google Suite)

Stefanini Philippines

August 2016 - January 2018

IT Helpdesk Analyst

Project for KraftHeinz Indonesia. Support user via phone calls, chat and emails (O365)

Quipper - Indonesia

March 2015 - May 2016

Business Development Officer

Presenting the product in person, to students and teachers. direct sales for students and schools (public & private), appointment and maintain leads

Quipper - Philippines

September 2014 - March 2015

Customer Support

Inbound and Outbound for customer that already using the service. Performed retention calls and also gathering leads data. 

SMK Nusa Bangsa, Indonesia

January 2013 - June 2014

TKJ Teacher

Teaching grade 10 to 12, teaching all of TKJ (Teknik Komputer & Jaringan) or Computer Engineering and Networking. work as head of IT lab during last semester


Skills I mastered

ServiceNow, SNOW, BMC Remedy

Windows Server, Active Directory, SCCM Deployment, Windows 10

Office 365 Exchange, Google Suite, Slack

Basic HANA, Logon GUI v7

Cisco Telephony Troubleshoot

VNC, Intel EMA, Bomgar

Hardware repair, maintenance & installation, Software installation & deployment, Printer installation, configuration and maintenance

Web Development with WordPress, CMS

Network installation, cabling, maintenance, configuration, setting up router and switch, vlan

Content Writing, SEO, Ad management, Social Media, Content Analyst, Translate content to Bahasa Indonesia, Video & Image Editing

Much more that I can share! Will happy to share my resume for you!


Do you have questions?

You may have navigated to my website as a result of an online search for my name. In anticipation of your inquiries, I have prepared a Frequently Asked Questions (FAQ) section to satisfy your curiosity.

  • How fast you can join my company?

    In accordance with industry norms, I am required to provide a 30-day notice period at my current position before I can transition to your organization.

  • What is your primary language?

    As a native Indonesian, I have predominantly been employed to cater to the Indonesian market. However, I am also entirely comfortable and open to working in an English-speaking environment. I love to learn new language as well!

  • Can you work part time?

    I'm currently work full time as IT Service Desk but I also open for any part time job, that related with my expertise. 

  • Do you need Visa assistance?

    As a holder of an Indonesian passport, I typically require visa assistance to work outside of my home country. However, if your organization is based in Indonesia, this would not be necessary.

  • How should I contact you?

    Let's communicate through the LinkedIn, you can add me here!


Connect with me!