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Support APAC & EMEA Region via Phone Call (English & Bahasa Indonesia), Chat and Emails. (O365)
Issa Dhariansyah Rhatomi
INTRODUCTION
My name is Issa Dhariansyah Rhatomi and I'm a professional IT Service Desk
ABOUT
Hi future employers!
Finally you found me here!
I’m a native Indonesian, 31. Currently living in the Philippines. I’m starting my professional career as an IT teacher and now I work overseas for almost 8 years. Active on social media discussing about new technologies especially about Xiaomi, Arsenal and also weather and natures, A gaming (PC & Xbox) person during off days, actively running during clear days and also a lovely dad & husband.
ACHIEVEMENTS
Acceleration: A rapid increase in valuation and standards.
Graduated from Computer Engineering bachelor’s degree in 2015 and SDI® Service Desk Analyst and ITIL® 4 Foundation certified
Certified Service Desk
7 Years
Experiences
2
Languages
Easy Learner
SERVICES
What I can do.
With more than 7 years experiences in IT industry, here what mostly I can offer:
IT Support
Certified Service Desk, support English & Bahasa Indonesia via multiple channels
Marketing
Online Marketing Strategy - SEO Strategy - Analytics - Creative Storytelling - UX Copywriting - Google PPC
Development
Web Development using WordPress
Design
Designing using Adobe Photoshop
Content Creation
Blogging - Video Maker - Photographer
RESUME
Experience
I start work as intern for desktop support since 2007 and begin my professional career at 2013 until today. Here are my complete work experiences
Orica - Philippines
August 2019 - Present
IT Service Desk
Holcim East Asia Business Center - Philippines
February 2018 - June 2019
IT Helpdesk Analyst
Support South East Asia of Lafarge and Holcim user via phone call, chat and emails (Google Suite)
Stefanini Philippines
August 2016 - January 2018
IT Helpdesk Analyst
Project for KraftHeinz Indonesia. Support user via phone calls, chat and emails (O365)
Quipper - Indonesia
March 2015 - May 2016
Business Development Officer
Presenting the product in person, to students and teachers. perform the hard sales for students and schools (public & private)
Quipper - Philippines
September 2014 - March 2015
Customer Support
Inbound and Outbound for customer that already using the service. Performed retention calls and also gathering leads data.
SMK Nusa Bangsa, Indonesia
January 2013 - June 2014
TKJ Teacher
Teaching grade 10 to 12, teaching all of TKJ (Teknik Komputer & Jaringan) or Computer Engineering and Networking. work as head of IT lab during last semester
SKILLS
Skills I mastered
ServiceNow, SNOW, BMC Remedy
Windows Server, Active Directory, SCCM Deployment, Windows 10
Office 365 Exchange, Google Suite, Slack
Basic HANA, Logon GUI v7
Cisco Telephony Troubleshoot
VNC, Intel EMA, Bomgar
Hardware repair, maintenance & installation, Software installation & deployment, Printer installation, configuration and maintenance
Web Development with WordPress, CMS
Network installation, cabling, maintenance, configuration, setting up router and switch, vlan
Content Writing, SEO, Ad management, Social Media, Content Analyst, Translate content to Bahasa Indonesia, Video & Image Editing
And more!
Details can be seen on my Resume!
FAQ
Do you have questions?
You may come to my site after googling my name. I create some FAQ that answer your curiosity
How fast you can join my company?
As the standard industry, I have to render 30 days before I can join to your company
What is your primary language?
I'm a native Indonesian, employers usually hired me for Indonesian market. I also open for work full in English.
Can you work part time?
I'm currently work full time as IT Service Desk but I also open for any part time job, that related with my expertise.
How should I contact you?
Let's communicate through the LinkedIn Messenger, you can add me here! or you can leave your message on the form below
CONTACT
Let's get in touch.
Fill out my form below and send me an email.
Social
Connect with me!