Issa Dhariansyah Rhatomi

Issa Dhariansyah Rhatomi

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INTRODUCTION

My name is Issa Dhariansyah Rhatomi and I'm a professional IT Service Desk

ABOUT

Hi future employers!
Finally you found me here!

I’m a native Indonesian, 31. Currently living in the Philippines. I’m starting my professional career as an IT teacher and now I work overseas for almost 8 years. Active on social media discussing about new technologies especially about Xiaomi, Arsenal and also weather and natures, A gaming (PC & Xbox) person during off days, actively running during clear days and also a lovely dad & husband.

ACHIEVEMENTS

Acceleration: A rapid increase in valuation and standards.

Graduated from Computer Engineering bachelor’s degree in 2015 and SDI® Service Desk Analyst and ITIL® 4 Foundation certified

Certified Service Desk

7 Years

Experiences

2

Languages

Easy Learner

SERVICES

What I can do.

With more than  7 years experiences in IT industry, here what mostly I can offer:

  • IT Support

    Certified Service Desk, support English & Bahasa Indonesia via multiple channels

  • Marketing

    Online Marketing Strategy - SEO Strategy - Analytics - Creative Storytelling - UX Copywriting - Google PPC

  • Development

    Web Development using WordPress

  • Design

    Designing using Adobe Photoshop

  • Content Creation

    Blogging - Video Maker - Photographer

RESUME

Experience

I start work as intern for desktop support since 2007 and begin my professional career at 2013 until today. Here are my complete work experiences

Orica - Philippines

August 2019 - Present

IT Service Desk

Support APAC & EMEA Region via Phone Call (English & Bahasa Indonesia), Chat and Emails. (O365)

Holcim East Asia Business Center - Philippines

February 2018 - June 2019

IT Helpdesk Analyst

Support South East Asia of Lafarge and Holcim user via phone call, chat and emails (Google Suite)

Stefanini Philippines

August 2016 - January 2018

IT Helpdesk Analyst

Project for KraftHeinz Indonesia. Support user via phone calls, chat and emails (O365)

Quipper - Indonesia

March 2015 - May 2016

Business Development Officer

Presenting the product in person, to students and teachers. perform the hard sales for students and schools (public & private)

Quipper - Philippines

September 2014 - March 2015

Customer Support

Inbound and Outbound for customer that already using the service. Performed retention calls and also gathering leads data. 

SMK Nusa Bangsa, Indonesia

January 2013 - June 2014

TKJ Teacher

Teaching grade 10 to 12, teaching all of TKJ (Teknik Komputer & Jaringan) or Computer Engineering and Networking. work as head of IT lab during last semester

SKILLS

Skills I mastered

ServiceNow, SNOW, BMC Remedy

Windows Server, Active Directory, SCCM Deployment, Windows 10

Office 365 Exchange, Google Suite, Slack

Basic HANA, Logon GUI v7

Cisco Telephony Troubleshoot

VNC, Intel EMA, Bomgar

Hardware repair, maintenance & installation, Software installation & deployment, Printer installation, configuration and maintenance

Web Development with WordPress, CMS

Network installation, cabling, maintenance, configuration, setting up router and switch, vlan

Content Writing, SEO, Ad management, Social Media, Content Analyst, Translate content to Bahasa Indonesia, Video & Image Editing

And more!

Details can be seen on my Resume!

FAQ

Do you have questions?

You may come to my site after googling my name. I create some FAQ that answer your curiosity

  • How fast you can join my company?

    As the standard industry, I have to render 30 days before I can join to your company

  • What is your primary language?

    I'm a native Indonesian, employers usually hired me for Indonesian market. I also open for work full in English.

  • Can you work part time?

    I'm currently work full time as IT Service Desk but I also open for any part time job, that related with my expertise. 

  • How should I contact you?

    Let's communicate through the LinkedIn Messenger, you can add me here! or you can leave your message on the form below

CONTACT

Let's get in touch.

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