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Support APAC & EMEA Region via Phone Call (English & Bahasa Indonesia), Chat and Emails. (O365). Currently Hybrid.
Issa Dhariansyah Rhatomi
INTRODUCTION
My name is Issa Dhariansyah Rhatomi and I'm a professional IT Service Desk
ABOUT
Hi future employers!
Finally you found me here!
I’m a 33-year-old native Indonesian currently living in the Philippines. I started my professional career as an IT teacher and have been working overseas for almost 8 years professionally. I’m active in discussing new technologies, Arsenal FC, and gaming. I enjoy running on clear days, and I’m also a loving dad and husband.
ACHIEVEMENTS
Certified Service Desk
In search of an IT maven with a relentless drive for perfection? Your search ends here! As a Computer Engineering alumnus, I carry an impressive list of certifications to back up my credentials. I am a certified SDI® Service Desk Analyst and an ITIL® 4 Foundation expert. Armed with my comprehensive knowledge and technical acumen, I stand ready to elevate your business to new heights. Let’s collaborate to optimize your IT infrastructure and ensure your company operates like a well-oiled machine.
Certified Service Desk
+7 years
Experiences
Billingual
Bahasa Indonesia & English
Easy Learner
SERVICES
What I can do?
With over 7 years of experience in the industry, I’m confident that I can offer the skills and expertise your organization needs to thrive.
IT Support
Service Desk, support English & Bahasa Indonesia via multiple channels, Desktop Support
Marketing
Online Marketing Strategy - SEO Strategy - Analytics - Creative Storytelling - UX Copywriting - Google PPC
Development
Web Development using WordPress
Design
Adobe Photoshop, Canva, ProCreate
Content Creation
Blogging - Video Maker - Photographer
RESUME
Experiences
I started work as intern for desktop support since 2007 and begin my professional career in 2013 until today. Here is my complete work experiences.
Orica - Philippines
August 2019 - Present
IT Service Desk
Holcim East Asia Business Center - Philippines
February 2018 - June 2019
IT Helpdesk Analyst
Support South East Asia of Lafarge and Holcim user via phone call, chat and emails (Google Suite)
Stefanini Philippines
August 2016 - January 2018
IT Helpdesk Analyst
Project for KraftHeinz Indonesia. Support user via phone calls, chat and emails (O365)
Quipper - Indonesia
March 2015 - May 2016
Business Development Officer
Presenting the product in person, to students and teachers. direct sales for students and schools (public & private), appointment and maintain leads
Quipper - Philippines
September 2014 - March 2015
Customer Support
Inbound and Outbound for customer that already using the service. Performed retention calls and also gathering leads data.
SMK Nusa Bangsa, Indonesia
January 2013 - June 2014
TKJ Teacher
Teaching grade 10 to 12, teaching all of TKJ (Teknik Komputer & Jaringan) or Computer Engineering and Networking. work as head of IT lab during last semester
SKILLS
Skills I mastered
ServiceNow, SNOW, BMC Remedy
Windows Server, Active Directory, SCCM Deployment, Windows 10
Office 365 Exchange, Google Suite, Slack
Basic HANA, Logon GUI v7
Cisco Telephony Troubleshoot
VNC, Intel EMA, Bomgar
Hardware repair, maintenance & installation, Software installation & deployment, Printer installation, configuration and maintenance
Web Development with WordPress, CMS
Network installation, cabling, maintenance, configuration, setting up router and switch, vlan
Content Writing, SEO, Ad management, Social Media, Content Analyst, Translate content to Bahasa Indonesia, Video & Image Editing
Much more that I can share! Will happy to share my resume for you!
FAQ
Do you have questions?
You may have navigated to my website as a result of an online search for my name. In anticipation of your inquiries, I have prepared a Frequently Asked Questions (FAQ) section to satisfy your curiosity.
How fast you can join my company?
In accordance with industry norms, I am required to provide a 30-day notice period at my current position before I can transition to your organization.
What is your primary language?
As a native Indonesian, I have predominantly been employed to cater to the Indonesian market. However, I am also entirely comfortable and open to working in an English-speaking environment. I love to learn new language as well!
Can you work part time?
I'm currently work full time as IT Service Desk but I also open for any part time job, that related with my expertise.
Do you need Visa assistance?
As a holder of an Indonesian passport, I typically require visa assistance to work outside of my home country. However, if your organization is based in Indonesia, this would not be necessary.
How should I contact you?
Let's communicate through the LinkedIn, you can add me here!
Social
Connect with me!